Role: Switchboard Operator
CORE PURPOSE OF THE JOB
Attends to all incoming telephone calls and directs callers to the appropriate consultants/staff members for further assistance with a view to always projecting the Bank’s professional image. Also provide a support function for certain branch administrative duties.
MAIN FUNCTIONS OF THE JOB INCLUDE:
- Operates communication systems such as telephone and switchboard.
- Ensures that switchboard is opened at 08h15 each day.
- Answer all calls within 3 rings.
- Answers all incoming calls by greeting callers thereby creating a warm, professional and friendly first impression.
- Ensure that the standard greeting is used when answering the telephone.
- Provides general information to callers.
- Transfer calls to appropriate person.
- Ensures that messages are delivered immediately on receipt by email and followed up with a call if urgent.
- Routes emergency calls appropriately.
- Relays and route written and verbal messages.
- Places telephone calls or arranges conference as instructed.
- Keeps records of calls placed and incurred.
- Ensures that switchboard is routed to message at the end of the day.
- Ensures that correct message is on voicemail when the Bank is not operational including Friday lunch, Saturdays and public or Islamic holidays.
- Performs Administration duties such as typing and filing.
- Attends to any additional tasks as may be required by the manager.
- 1- 2 years’ experience on switchboard.
General Office administration experience
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